Shipping policy

1. What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

1. What is the delivery time?

Your order will be processed up to 2 business days to be ready for delivery.
Your order will be delivered within 1 – 3 business days

Orders are shipped on business days only. Business days are Monday to Friday, 9am – 6pm, excluding national holidays in Singapore.

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days. To track your order, please input your tracking number here.

1. Public Holidays and distribution centre closures?

Please note our distribution centre(s) are closed on public holidays in Singapore For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days.

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution centre and high demand.

 

2019			2020
Date	Public Holiday		Date	Public Holiday
1-Jan	New Year's Day		1-Jan	New Year's Day
5-Feb	Chinese New Year		25-Feb	Chinese New Year
6-Feb	Chinese New Year		26-Feb	Chinese New Year
19-Apr	Good Friday		10-Apr	Good Friday
1-May	Labour day		1-May	Labour day
19 May*	Vesak Day		7-May	Vesak Day
5-Jun	Hari Raya Puasa		24-May*	Hari Raya Puasa
9-Aug	National Day		31-Jul	Hari Raya Haji
11 Aug*	Hari Raya Haji		9-Aug	National Day
27 Oct*	Deepavali		14-Nov*	Deepavali
25-Dec	Christmas Day		25-Dec	Christmas Day

*Denotes Public Holiday falling on a Saturday or Sunday, whereby following Monday will be a public holiday.

 

1. How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link
to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order
being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as
soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

1. Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

• Your order was shipped during our sales and promotions season.
• You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
• Your order was placed during a local public holiday.
• There were unpredictable circumstances beyond our control.

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

1. Can I deliver goods out of Singapore?

Yes. We can do it
Listed the covered Area below:

Eastern Asia	Western Europe
China	Austria
China, Hong Kong Special Administrative Region	Belgium
Democratic People's Republic of Korea	Denmark
	Finland
South-Eastern Asia	France
Brunei Darussalam	Germany
Indonesia	Iceland
Malaysia	Ireland
Philippines	Italy
Singapore	Luxembourg
	Malta
Western Asia	Netherlands
Bahrain	Norway
Israel	Portugal
Qatar	Spain
United Arab Emirates	Sweden
	Switzerland
Eastern Europe	United Kingdom of Great Britain and Northern Ireland
Albania
Belarus	Other more developed regions
Bosnia and Herzegovina	Canada
Bulgaria	United States of America
Croatia
Czech Republic
Estonia
Greece
Hungary
Latvia
Lithuania
Montenegro
Poland
Republic of Moldova
Romania
Russian Federation
Serbia
Slovakia
Slovenia
The former Yugoslav Republic of Macedonia
Ukraine

 

1. What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

1. What do I do if my question isn’t covered here?

If you cannot find the answer to your question here, we recommend you to contact us via Email:

• contact@vi-masks.com
• Mon – Friday (excluding Public Holidays): 8.30am to 6pm
• We will reply within 48hour
• Our advisors will be happy to assist you.