Frequently Asked Questions
Purchasing a Mask
Choosing the right size for your Vi-MASK is essential to ensure the mask performs effectively. Vi-MASK is technically designed to offer a right fit for most face shapes with 5 Size Fit System to fit the whole family.
We generally recommend measuring the individual’s face from middle of nose bridge to chin to choose the size as suggested in in the size chart.
Please refer to our size chart for specific dimensions of the mask.
We ship internationally at our own website store here!
Due to Covid-19 pandemic we are unable to deliver to USA, China, India and Thailand.
International shipping takes estimated 5-10 working days.
Please note that shipping estimates may take longer during the worldwide Covid-19 pandemic.
Product Related
Vi-MASK is used to protect the wearer of the mask from airborne particles such as PM 0.3, PM 2.5, PM 10, pollens, dust, bacteria, viruses and allergens and other airborne contaminants.
Vi-MASK is a Nanotech Anti-Viral Mask using dual patent pending technologies with a built-in filter that provides resistance by inactivating and filtering 99% of viruses and bacteria.
Innovatively designed with sustainable materials, made with comfort and superior fit in mind.
The mask is made of raw materials including Cotton and Bamboo. The first layer is a dual patented technology that provides resistance against viruses, bacteria, pollen and allergies. The second layer is made out of Nano filter that could exceed international standards at 1.0 microns and 2.5 microns (99%). The last layer is breathable lining that is made from hypoallergenic super soft sustainable bamboo that provides natural antimicrobial protection with cooling technology that absorbs moisture to provide a long lasting cool wearing sensation. There is NO LATEX in the manufacture of Vi-Mask.
Vi-Mask is re-useable up to 340 hours. The length of time depends on how polluted the environment is when you use it.
A table is provided below.
Please note that the mask can be hand washed per care instructions. However, washing does not extend the life of the filters if the air pollution is above moderate pollution level.The mask could still be use after 340 hours but the filtration efficiency will be reduced.
Mildly spray the mask with water and small amount of mild liquid soap (less than 40°C) or soak for 5 mins, rinse off and hang dry before storage in a cool, dry place. Do not put in washer or dryer. You need not wash the mask frequently and can follow daily maintenance care below:
DAILY MAINTENANCE: You may use disinfectant wipes or spray to clean the surface of the mask without affecting filtering efficiency. Over-washing eventually may affect integrity of filter media sewn into middle layers of the mask.
No. All mask are put there a sterilising machine before they are packed. It has passed the microbial cleanliness test needed for a medical grade mask under BS EN 14683:2019
Good news! For Vi-MASK changing of filter is not needed because the whole mask is the filter.
Vi-MASK is made with a built-in filter that will last up to 1 year from manufacturing date.
Vi-MASK is used to protect the wearer of the mask from airborne particles such as PM 0.3, PM 2.5, PM 10, pollen, dust, bacteria, viruses and allergens and other airborne contaminants.
Vi-MASK can filter all airborne particulates down to a size of the smallest viruses (0.1 microns), while meeting or exceeding international standards at 1.0 microns and 2.5 microns (99%).